Is the TSW Salon System live software, or a demonstration?
Both, honestly labelled. The loyalty and rewards engine — Glow Club, salon credit, QR onboarding, staff confirmation and the sales-report workflow — is live at Luxe Glow Studio with real members. The other modules on this page are working demonstrations with demo data for a fictional salon; the "Going live" list says exactly what each one needs to run for real.
Is the TSW Salon System live software, or a demonstration?
Both, honestly labelled. The loyalty and rewards engine — Glow Club, salon credit, QR onboarding, staff confirmation and the sales-report workflow — is live in our own UK salon with real members. The other modules on this page are working demonstrations with demo data for a fictional studio; the "Going live" list says exactly what each one needs to run for real.
Does it replace my booking system, till or salon software?
No. It's the growth layer around the system that runs your salon, not a replacement for it. Customers are handed to your own account system for minutes, courses and bookings; loyalty points come from your sales through a staff-reviewed workflow. Where nothing is connected, your team updates things by hand and the screen always says where the information comes from.
Do customers earn points on tanning?
If your salon wants them to. You choose which sales are eligible — courses, minutes, retail, spray tans — and the rate. In the Luxe Glow pilot, eligible sales from the salon's Salon Tracker sales reports are matched to members and award points once, at the salon's rate; the credit is redeemed at reception and confirmed by staff.
Do clients earn points on spray tans?
If your studio wants them to. You choose which sales are eligible — spray tans, packages, retail — and the rate. Eligible sales are matched to members and award points once, at your rate; the credit is redeemed at reception and confirmed by staff.
How much does the growth system cost?
The website tiers on the pricing page don't change. The salon app and growth system are priced around your salon after a conversation — we're not inventing a monthly number before we've seen what your salon needs. Tell us which parts fit and we'll say honestly which are worth it.
Does Bed Health tell me when to replace lamps?
It tracks hours against the thresholds you or your engineer set from the manufacturer's guidance, and warns as a bed approaches them. TSW doesn't set or guess replacement intervals, and it never diagnoses a fault — it records what staff saw and helps you call the right engineer.
Does Ask the Salon give tanning or skin advice?
No. It only answers from your salon's own approved information — beds, prices, opening hours, parking, first visits. Anything about skin, health, medication or session times goes straight to a member of your team.
Does Ask the Salon give tanning or skin advice?
No. It only answers from your studio's own approved information — shades, prep, prices, opening hours, parking, first visits. Anything about skin, health or medication goes straight to a member of your team.
What about customer data and privacy?
The demonstrations use fictional people and store nothing personal. A real customer portal needs secure log-in, permissions, a proper back end and privacy controls, built for your salon and your market — and customers never see staff notes, fault records or other customers.
Does it work outside the UK?
Yes. Modules follow your market's wording, currency and contact options, and sunbed-specific modules switch off in markets where salons don't offer UV tanning.
