Privacy & cookies What we keep, and why

1. Who we are

Tanning Salon Websites is run by LOUD CROWD IT LTD (company number 10278925, registered in England and Wales), trading as LoudCrowd Marketing Agency, a web and SEO agency based in Doncaster, UK. Loud Crowd IT Ltd is the data controller for the personal details you send through this site: "we", "us" and "our" on this page mean Loud Crowd IT Ltd.

Questions or requests about your data: enquiries@loudcrowd.agency or 01302 965482(+44 1302 965482).

2. What you send us

When you send an enquiry or ask for a website review, we receive:

• your name, and a phone number and/or email address;
• your salon's name, country and town or city, if you give them;
• what you're interested in and anything you write in the message box;
• the salon "build" you configured on this site (design, country, equipment, features), so we know what you looked at;
• which advert or link brought you here (for example "Facebook ad, UK campaign"), if the address you arrived on said so. This never includes anything about you personally;
• your IP address and the page you sent it from, to protect the form from abuse.

When you book a demo from our advert page, we ask for your email address, salon name and town, and keep them with the advert details above so we can prepare for your call. The calendar then asks for your name and any other details it needs.

When you send an enquiry or request a demo, we email you straight away to confirm it. That's a one-off reply to your enquiry, not marketing. If you'd rather not hear from us, reply stop.

We use this to reply to you, prepare your quote or review, and, if you become a customer, to build and support your site. We rely on your request (steps before a contract) and our legitimate interest in answering business enquiries. We don't sell your details or add you to a mailing list.

3. Who handles it for us

• Cloudflare hosts this site, runs the enquiry form and stores your enquiry in our secure database (or, if that database is ever unavailable, in an encrypted emergency copy until it can be moved there), so it is kept even if an email fails.
• Brevo delivers your enquiry to our inbox by email, and sends you one reply confirming we've received it, with a link to your demo and our booking calendar. Brevo may record anonymously whether this email was opened or a link clicked.
• Google provides the Gmail inbox where we receive and answer enquiries.
• TidyCal runs our booking calendar. It receives the details you enter there, and we may fill in your name and email for you when we send you to it. The call itself runs on Google Meet.
• Google Fonts supplies the typefaces, so your browser contacts Google when pages load.
• Meta (Facebook and Instagram), as section 5 explains.

Some of these companies process data outside the UK, including in the USA. They do so under the safeguards UK data protection law requires, such as the UK International Data Transfer Addendum or the UK–US data bridge.

4. What this site stores in your browser

Always (to make the site work): the salon name, country, town and design you choose while trying our demos are kept in your own browser's storage so the site remembers your build. They aren't sent to us unless you send an enquiry. We also remember your cookie choice. "Start again" on the homepage clears your build.

5. Advertising cookies (only if you accept)

We advertise on Facebook and Instagram. If you press Accept on the cookie banner, we use the Meta Pixel and Meta's Conversions API to learn which adverts bring salon owners to the site and which lead to enquiries. That means:

• Meta sets cookies (_fbp, and _fbc if you came from a Meta ad) and receives the pages you visit here and steps such as "salon name entered", "design viewed" or "enquiry sent";
• we remember for up to 90 days which advert first and last brought you here;
• if you send an enquiry, our server also tells Meta directly that an enquiry was sent, so it can match it to the advert you saw. That message contains:
  • a scrambled (hashed) copy of your email address and phone number, if you gave them;
  • the country you chose;
  • your IP address and your browser's user agent (the browser and device type it reports);
  • Meta's browser ID (_fbp) and, if you came from a Meta ad, its click ID (_fbc);
  • the address of the page you sent the enquiry from, and an enquiry ID so Meta counts it only once.
  We never send Meta your name, your salon's name, your town or city, or your message.
• the same kind of message goes to Meta when you start a demo booking.

Press Reject and none of the above happens: the Pixel doesn't load and nothing about your visit, enquiry or booking goes to Meta through it or the Conversions API. You can change your mind at any time with "Cookie settings" at the bottom of every page. Meta's own use of this data is covered by Meta's privacy policy.

6. Business contacts we find from public sources

We sometimes email tanning and spray tan salon businesses to tell them about our websites: limited companies in the UK, and salons in the USA, Canada, Australia and New Zealand that publish a business email address. This section explains what we do when we find a business's details ourselves, rather than receiving them from you.

Where we get them. The business's own public website, Companies House and other official business registers, and public Google listings.

What we hold. The business name, the business email address published on its website, its town or region, and a note of where and when we found it.

Why, and our lawful basis. To tell the business about our websites. We rely on our legitimate interests in promoting our services to businesses that may need them. We have weighed those interests against yours, and you can ask us for a summary.

How long we keep it. 12 months from when we found it, then we delete it, unless you reply or become a customer. If you enquire, the rest of this notice applies.

Your right to object. You can stop this at any time, for free and without giving a reason: reply stop to any email from us, or email STOP to tanningsalonwebsites@gmail.com. We will not email you again.

Our do-not-contact list. If you object, we keep the business's email address on a do-not-contact list so that we don't contact it again. We keep that entry for as long as we might otherwise contact you, and use it for nothing else.

Your other rights, and how to complain to the ICO, are set out elsewhere in this notice.

7. How long we keep it

Enquiries that don't go further are deleted 24 months after our last contact with you. Customer records are kept for as long as we work together and then as long as the law requires for accounts (normally six years in the UK).

8. Your rights

You can ask us for a copy of your data, ask us to correct or delete it, object to how we use it, or withdraw consent for advertising cookies. Email enquiries@loudcrowd.agency and we'll reply within a month. If you're unhappy with our answer you can complain to the UK Information Commissioner's Office at ico.org.uk, or to the privacy regulator where you live.

If you object to your details being used for advertising, we'll always stop.

9. Changes

If we change how we use your data, we'll update this page and the date at the top.